Frank Lai, MD

Urology and Urologic Surgery
Frank Lai image
4.7 out of 5, 
New patient visits

El Camino Health Urology - Pollard

825 Pollard Rd, Ste 100
Los Gatos, CA 95032
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Frank Lai, MD, FACS, is a urologist who serves as co-medical director of Urology Care at El Camino Health. He specializes in minimally invasive laparoscopic, robotic and endoscopic procedures for a variety of urologic conditions, including complex stone disease, enlarged prostate (BPH) and kidney/bladder/prostate cancers. He has a special interest in the medical management and prevention of stone disease.


When working with patients, Dr. Lai takes time to learn about who they are, what's important to them and how their condition has impacted their life. He educates them about their condition and treatment options and partners with them to make decisions about their care.


A highly trained physician, Dr. Lai studied biophysics at Johns Hopkins University and obtained his medical degree from Northwestern University Medical School. He completed his urology residency at Stanford University and a fellowship in minimally invasive surgery at Cedars Sinai Medical Center.


Dr. Lai joined the El Camino Health team in 2003 and previously served as the chief of surgery. He appreciates the collaborative multidisciplinary environment of El Camino Health and the access it provides to cutting-edge technology.


Outside of work, Dr. Lai enjoys playing tennis and spending time with his family. He was born in Taiwan and raised in Chicago, and he is still an avid Cubs, Bears and Bulls fan.

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Provider Information

Verified Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
4.7 out of 5
602 ratings,
62 reviews
3/29/2026
Dr. Lai was very patient and thorough explaining my situation and answering my questions. He took the time to explain my x-ray charts to my understanding. I have every confidence In Dr. Lai's advice and recommendation for the treatment of my health condition.
3/25/2026
I felt the doctors approach and consultation to be very clinical and efficient.
3/25/2026
Made me feel confident in my career instructions.
2/20/2026
Patently listened and explained my questions and concerns
2/18/2026
Dr. Lai explained the results of tests done prior to this visit and we collaboratively discussed how we would proceed.
2/18/2026
Good as usual
2/5/2026
PA Excellent
1/26/2026
Dr Lai was great
1/24/2026
Dr. Lai was great to have as my DR
1/23/2026
Dr Lai is great. Very friendly. Very clear.
1/23/2026
Dr. Lai is such a caring
1/20/2026
Good
1/18/2026
Trusted Provider since 2009!
12/17/2025
Dr. Lao exudes happiness, made me feel at ease, listened to me and provided clear status, next steps. Thanks.
12/13/2025
THANKS!
12/12/2025
Good
12/6/2025
This was a consultation with Dr. Lai. We covered a range of topics successfully.
11/21/2025
Great communication and service!
11/19/2025
Very nice Doctor
11/13/2025
Perfect
11/10/2025
Very good
11/4/2025
Doctor answered my questions nicely after listening my issues
11/3/2025
Good
10/27/2025
Dr Li is the best.
10/23/2025
Dr. Lai is a pro. Provided specific information I asked for, respected my time, have recommended him.
10/23/2025
Good
10/19/2025
Dr Lai does a great job!
10/19/2025
Best
10/10/2025
Wonderful
10/5/2025
Dr. Lai answered my question about hifu and radiation before I asked it. He was knowledgeable. He was efficient and didn't spend any more time than needed to explain my situation.
10/5/2025
Very nice and polite.
9/28/2025
Very good experience
9/27/2025
Dr. Lai was detailed and explain things in layman's language. Very knowledgeable! Nurse assistant Michelle was very nice and thorough.
9/25/2025
Extremely professional and skilled
8/28/2025
I'm very happy with the care that I was given
8/21/2025
It was very nice as usual
8/19/2025
Dr Lai listened to my questions, and was able to answer them.
8/11/2025
Dr. Lai spent sufficient time and answered all our questions to our satisfaction.
8/9/2025
Dr Lai was very helpful and answered all my questions made for a pleasant experience
8/8/2025
Excellent
8/1/2025
Good
7/25/2025
It was a great visit no time waiting on anything being done by the staff during my visit.
7/24/2025
Real good
7/20/2025
He was professional & got right to what I needed.
7/19/2025
I had questions immediately after I left my provider and was able to back and see him, which I appreciated
7/10/2025
Recived all the information that I was wanting to know about my issue.
6/27/2025
Dr. Lai asked questions relative to the reason for my appointment. My wife and I felt comfortable speaking with him. He has a good sense of humor and put us at ease. He recommended following up on a different issue (sleep study) with my primary physician. His recommendations were much appreciated. A 6-week follow-up appointment was made before leaving.
6/22/2025
Very positive experience with primary physician
5/31/2025
Great experience
5/30/2025
The medical topics were not familiar to me, so explanation was very helpful.
5/27/2025
Excellent care
5/25/2025
Excellent in every way!
5/24/2025
good
5/24/2025
We did not get into much details, but the explanations were fine
5/19/2025
Very informative and answered all my questions
5/15/2025
Their attention was very good
5/10/2025
Dr. Lai is the absolute best. He gave me a new life three years ago with his Aquablation surgery.
5/1/2025
Satisfactory
4/23/2025
I am very happy with Dr. Lai. He listened, is clear & made sure he understood me.
4/14/2025
Better than expected
4/7/2025
I know that Dr Lai has a very busy practice but despite that he always takes time to provide clear explanations. He always provides time for my questions and he answers them clearly and thoughtfully. I'm very happy with the care he is providing me.
4/6/2025
Dr Lai is an excellent surgeon and doctor. Thank you

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Map & Directions

El Camino Health Urology - Pollard

825 Pollard Rd, Ste 100 Los Gatos, CA 95032