Frank Lai, MD

Urology and Urologic Surgery
Frank Lai image
4.7 out of 5
660 ratings, 68 comments
825 Pollard Rd, Ste 100, Los Gatos, CA 95032
See Location
Office Number
650-962-4662
New Patient Visits

Frank Lai, MD, FACS, is a urologist who serves as co-medical director of Urology Care at El Camino Health. He specializes in minimally invasive laparoscopic, robotic and endoscopic procedures for a variety of urologic conditions, including complex stone disease, enlarged prostate (BPH) and kidney/bladder/prostate cancers. He has a special interest in the medical management and prevention of stone disease.


When working with patients, Dr. Lai takes time to learn about who they are, what's important to them and how their condition has impacted their life. He educates them about their condition and treatment options and partners with them to make decisions about their care.


A highly trained physician, Dr. Lai studied biophysics at Johns Hopkins University and obtained his medical degree from Northwestern University Medical School. He completed his urology residency at Stanford University and a fellowship in minimally invasive surgery at Cedars Sinai Medical Center.


Dr. Lai joined the El Camino Health team in 2003 and previously served as the chief of surgery. He appreciates the collaborative multidisciplinary environment of El Camino Health and the access it provides to cutting-edge technology.


Outside of work, Dr. Lai enjoys playing tennis and spending time with his family. He was born in Taiwan and raised in Chicago, and he is still an avid Cubs, Bears and Bulls fan.

About Frank

Patient Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
4.7 out of 5
660 ratings,
68 reviews
10/24/2026
Perfect
10/24/2026
Ask me what I was going to ask him, great guy
10/23/2026
Dr. Lai is both, very personable and professional. He listened to my concerns and explained treatment options clearly.
10/16/2026
My very first interaction with Dr Lai. He was excellent.
10/15/2026
Doctor was well educated on my issue
10/8/2026
Dr asked me if I have any questions at the end very nice.
10/2/2026
I understand that the imaging nurse or tech is not allowed to disclose real time information to the patient, deferring disclosure to the doctor. I am fully ok with this practice.
10/1/2026
The doctor gave me a very professional treatment and suggestions
9/30/2026
Excellent
9/27/2026
Dr Lai is professional a good listener and I never felt rushed, answered all my questions.
9/23/2026
Dr Liao suggested a prostate MRI and new prescription to reduce the prostate, I am eager to try it out and hope it works well
9/21/2026
Excellent
9/21/2026
We always had a great time with Dr Frank Lai
9/10/2026
NP was very good in that role but they lacked the knowledge to answer all questions.
9/9/2026
Dr Lai is the best!!
9/2/2026
Very responsible
8/16/2026
Interestingly- one yearly doctors appointment I enjoy and look forward to!!
8/16/2026
Everything it moderate
8/10/2026
Met with nurse practitioner/ physician assistant and ahe was very good. Reviewed my test results and history and did everything Dr Lai would've done for a follow up.
8/6/2026
Dr Lai is an excellent doctor and is knowledge of prostate cancer and treatment is outstanding.
8/3/2026
Even though the doctor was busy, he was patient and answered questions
8/1/2026
Fr. Frank Lai is the BEST
7/31/2026
All my questions were addressed The assistants were all very friendly and knowledgable.
7/18/2026
Assistant to Dr Lai was great!
7/17/2026
Excellent job done by Dr. Lai.
7/16/2026
Was very informative, and concerned of how you felt, the wounds were healing.
7/11/2026
Good
7/8/2026
Dr Lai is always very good about listening to and answering my questions.
7/1/2026
She was very good, very informative, and had all the answers that we asked for.
6/25/2026
Dr. Lai is excellent. He is caring professional and easy to talk to
6/18/2026
I have highly recommended thus staff and hospital to alot of friends that I know
6/13/2026
Dr. Lai was awesome, friendly, clear, explanations. Eased my concerns. Made time in his schedule for me
6/6/2026
Everything it ok
6/5/2026
Dr Lai We discussed my condition and what I have done in the past to be able to have good sexual relations. You immediately said I know what works and he said well let's try it again and see if it works. I really enjoyed seeing him. Very good doctor.
6/3/2026
Excellent
6/3/2026
I would like to switch to this doctor for regular care if possible.
6/2/2026
Very good doing their job.
5/29/2026
After the doctor's examination, he explained the precautions to me in great detail, which was very nice.
5/28/2026
NP Chol Na very knowledgeable
5/26/2026
Dr Lai is good to work with!!
5/12/2026
Felt very comfortable and taken care of at all levels of check In through seeing the doctor. Waiting time was a small negative.
5/12/2026
Dr. Lai was very reassuring in his professional evaluation of my health issues.
5/9/2026
Very good visit with the doctor
5/9/2026
Was a very good visit.Answered all my questions that I asked.
5/9/2026
Routine follow up, no needed deep contentDiscussion
5/1/2026
Dr. Lai's Bedside manners were absolutely onpoints! And, he helped me in more ways than medical. He explained the physcology and behavior of other things I should be doing to improve my condition.
4/16/2026
Dr Lai is the best!
3/29/2026
Dr. Lai was very patient and thorough explaining my situation and answering my questions. He took the time to explain my x-ray charts to my understanding. I have every confidence In Dr. Lai's advice and recommendation for the treatment of my health condition.
3/25/2026
I felt the doctors approach and consultation to be very clinical and efficient.
3/25/2026
Made me feel confident in my career instructions.
2/20/2026
Patently listened and explained my questions and concerns
2/18/2026
Dr. Lai explained the results of tests done prior to this visit and we collaboratively discussed how we would proceed.
2/18/2026
Good as usual
2/5/2026
PA Excellent
1/26/2026
Dr Lai was great
1/24/2026
Dr. Lai was great to have as my DR
1/23/2026
Dr Lai is great. Very friendly. Very clear.
1/23/2026
Dr. Lai is such a caring
1/20/2026
Good
1/18/2026
Trusted Provider since 2009!
12/17/2025
Dr. Lao exudes happiness, made me feel at ease, listened to me and provided clear status, next steps. Thanks.
12/13/2025
THANKS!
12/12/2025
Good
12/6/2025
This was a consultation with Dr. Lai. We covered a range of topics successfully.
11/21/2025
Great communication and service!
11/19/2025
Very nice Doctor
11/13/2025
Perfect
11/10/2025
Very good

Insurance Coverage

Map & Directions

El Camino Health Urology - Pollard

825 Pollard Rd, Ste 100,Los Gatos, CA 95032
Monday - Tuesday

1:30 pm - 5:00 pm

Wednesday

9:00 am - 12:30 pm

Thursday - Sunday

Closed