Frank Lai, MD

Urology and Urologic Surgery
Frank Lai image
4.7 out of 5
628 ratings, 64 comments
825 Pollard Rd, Ste 100, Los Gatos, CA 95032
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Office Number
650-962-4662
New Patient Visits

Frank Lai, MD, FACS, is a urologist who serves as co-medical director of Urology Care at El Camino Health. He specializes in minimally invasive laparoscopic, robotic and endoscopic procedures for a variety of urologic conditions, including complex stone disease, enlarged prostate (BPH) and kidney/bladder/prostate cancers. He has a special interest in the medical management and prevention of stone disease.


When working with patients, Dr. Lai takes time to learn about who they are, what's important to them and how their condition has impacted their life. He educates them about their condition and treatment options and partners with them to make decisions about their care.


A highly trained physician, Dr. Lai studied biophysics at Johns Hopkins University and obtained his medical degree from Northwestern University Medical School. He completed his urology residency at Stanford University and a fellowship in minimally invasive surgery at Cedars Sinai Medical Center.


Dr. Lai joined the El Camino Health team in 2003 and previously served as the chief of surgery. He appreciates the collaborative multidisciplinary environment of El Camino Health and the access it provides to cutting-edge technology.


Outside of work, Dr. Lai enjoys playing tennis and spending time with his family. He was born in Taiwan and raised in Chicago, and he is still an avid Cubs, Bears and Bulls fan.

About Frank

Patient Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
4.7 out of 5
628 ratings,
64 reviews
7/1/2026
She was very good, very informative, and had all the answers that we asked for.
6/25/2026
Dr. Lai is excellent. He is caring professional and easy to talk to
6/18/2026
I have highly recommended thus staff and hospital to alot of friends that I know
6/13/2026
Dr. Lai was awesome, friendly, clear, explanations. Eased my concerns. Made time in his schedule for me
6/6/2026
Everything it ok
6/5/2026
Dr Lai We discussed my condition and what I have done in the past to be able to have good sexual relations. You immediately said I know what works and he said well let's try it again and see if it works. I really enjoyed seeing him. Very good doctor.
6/3/2026
Excellent
6/3/2026
I would like to switch to this doctor for regular care if possible.
6/2/2026
Very good doing their job.
5/29/2026
After the doctor's examination, he explained the precautions to me in great detail, which was very nice.
5/28/2026
NP Chol Na very knowledgeable
5/26/2026
Dr Lai is good to work with!!
5/12/2026
Felt very comfortable and taken care of at all levels of check In through seeing the doctor. Waiting time was a small negative.
5/12/2026
Dr. Lai was very reassuring in his professional evaluation of my health issues.
5/9/2026
Very good visit with the doctor
5/9/2026
Was a very good visit.Answered all my questions that I asked.
5/9/2026
Routine follow up, no needed deep contentDiscussion
5/1/2026
Dr. Lai's Bedside manners were absolutely onpoints! And, he helped me in more ways than medical. He explained the physcology and behavior of other things I should be doing to improve my condition.
4/16/2026
Dr Lai is the best!
3/29/2026
Dr. Lai was very patient and thorough explaining my situation and answering my questions. He took the time to explain my x-ray charts to my understanding. I have every confidence In Dr. Lai's advice and recommendation for the treatment of my health condition.
3/25/2026
I felt the doctors approach and consultation to be very clinical and efficient.
3/25/2026
Made me feel confident in my career instructions.
2/20/2026
Patently listened and explained my questions and concerns
2/18/2026
Dr. Lai explained the results of tests done prior to this visit and we collaboratively discussed how we would proceed.
2/18/2026
Good as usual
2/5/2026
PA Excellent
1/26/2026
Dr Lai was great
1/24/2026
Dr. Lai was great to have as my DR
1/23/2026
Dr Lai is great. Very friendly. Very clear.
1/23/2026
Dr. Lai is such a caring
1/20/2026
Good
1/18/2026
Trusted Provider since 2009!
12/17/2025
Dr. Lao exudes happiness, made me feel at ease, listened to me and provided clear status, next steps. Thanks.
12/13/2025
THANKS!
12/12/2025
Good
12/6/2025
This was a consultation with Dr. Lai. We covered a range of topics successfully.
11/21/2025
Great communication and service!
11/19/2025
Very nice Doctor
11/13/2025
Perfect
11/10/2025
Very good
11/4/2025
Doctor answered my questions nicely after listening my issues
11/3/2025
Good
10/27/2025
Dr Li is the best.
10/23/2025
Dr. Lai is a pro. Provided specific information I asked for, respected my time, have recommended him.
10/23/2025
Good
10/19/2025
Dr Lai does a great job!
10/19/2025
Best
10/10/2025
Wonderful
10/5/2025
Dr. Lai answered my question about hifu and radiation before I asked it. He was knowledgeable. He was efficient and didn't spend any more time than needed to explain my situation.
10/5/2025
Very nice and polite.
9/28/2025
Very good experience
9/27/2025
Dr. Lai was detailed and explain things in layman's language. Very knowledgeable! Nurse assistant Michelle was very nice and thorough.
9/25/2025
Extremely professional and skilled
8/28/2025
I'm very happy with the care that I was given
8/21/2025
It was very nice as usual
8/19/2025
Dr Lai listened to my questions, and was able to answer them.
8/11/2025
Dr. Lai spent sufficient time and answered all our questions to our satisfaction.
8/9/2025
Dr Lai was very helpful and answered all my questions made for a pleasant experience
8/8/2025
Excellent
8/1/2025
Good
7/25/2025
It was a great visit no time waiting on anything being done by the staff during my visit.
7/24/2025
Real good
7/20/2025
He was professional & got right to what I needed.
7/19/2025
I had questions immediately after I left my provider and was able to back and see him, which I appreciated

Insurance Coverage

Map & Directions

El Camino Health Urology - Pollard

825 Pollard Rd, Ste 100,Los Gatos, CA 95032
Monday - Tuesday

1:30 pm - 5:00 pm

Wednesday

9:00 am - 12:30 pm

Thursday - Sunday

Closed