The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Dr. Lai was very patient and thorough explaining my situation and answering my questions. He took the time to explain my x-ray charts to my understanding. I have every confidence In Dr. Lai's advice and recommendation for the treatment of my health condition.
I felt the doctors approach and consultation to be very clinical and efficient.
Made me feel confident in my career instructions.
Patently listened and explained my questions and concerns
Dr. Lai explained the results of tests done prior to this visit and we collaboratively discussed how we would proceed.
Dr. Lai was great to have as my DR
Dr Lai is great. Very friendly. Very clear.
Trusted Provider since 2009!
Dr. Lao exudes happiness, made me feel at ease, listened to me and provided clear status, next steps. Thanks.
This was a consultation with Dr. Lai. We covered a range of topics successfully.
Great communication and service!
Doctor answered my questions nicely after listening my issues
Dr. Lai is a pro. Provided specific information I asked for, respected my time, have recommended him.
Dr. Lai answered my question about hifu and radiation before I asked it. He was knowledgeable. He was efficient and didn't spend any more time than needed to explain my situation.
Dr. Lai was detailed and explain things in layman's language. Very knowledgeable! Nurse assistant Michelle was very nice and thorough.
Extremely professional and skilled
I'm very happy with the care that I was given
It was very nice as usual
Dr Lai listened to my questions, and was able to answer them.
Dr. Lai spent sufficient time and answered all our questions to our satisfaction.
Dr Lai was very helpful and answered all my questions made for a pleasant experience
It was a great visit no time waiting on anything being done by the staff during my visit.
He was professional & got right to what I needed.
I had questions immediately after I left my provider and was able to back and see him, which I appreciated
Recived all the information that I was wanting to know about my issue.
Dr. Lai asked questions relative to the reason for my appointment. My wife and I felt comfortable speaking with him. He has a good sense of humor and put us at ease. He recommended following up on a different issue (sleep study) with my primary physician. His recommendations were much appreciated. A 6-week follow-up appointment was made before leaving.
Very positive experience with primary physician
The medical topics were not familiar to me, so explanation was very helpful.
We did not get into much details, but the explanations were fine
Very informative and answered all my questions
Their attention was very good
Dr. Lai is the absolute best. He gave me a new life three years ago with his Aquablation surgery.
I am very happy with Dr. Lai. He listened, is clear & made sure he understood me.
I know that Dr Lai has a very busy practice but despite that he always takes time to provide clear explanations. He always provides time for my questions and he answers them clearly and thoughtfully. I'm very happy with the care he is providing me.
Dr Lai is an excellent surgeon and doctor. Thank you